Documents and manuals
Product Video
Frequently Asked Questions
1. What configuration checks and mandatory parameters should be set before using the equipment?
(1) Network Card Configuration
Negotiation failure may cause packet loss during transmission, thereby affecting data integrity. Therefore, the network port needs to modify the network card to 100Mbps full-duplex mode according to our company’s negotiation mode.
(2) Network Firewall
Turning on the Windows system firewall will block the network port data sent by the radio device, resulting in abnormal data transmission and reception. Therefore, it needs to be turned off.
2. Is the image transmission business data not connecting?
Phenomenon:
The transmission device has not successfully formed a network (link established). After the transmission device has been powered on for more than 1 minute, the user’s business data is still not communicating normally, or the user cannot normally access the transmission device’s user interface.
Solution:
(1) If it is a power supply issue, please use an appropriate supply voltage (refer to the recommended value in the manufacturer’s specifications).
After the transmission device is powered on, if the user’s computer is directly connected to it via a network cable but cannot access the user interface, the probability of insufficient power supply is usually high. Please check the output voltage and current limit of the power supply system. At the same time, you can use the transmission device’s debug port for debugging information to ensure that power supply issues do not cause the device to continuously restart, leading to frequent interruptions and restorations of business. If possible, use the Debug port to connect and print information for quicker judgment.
(2) If it is a transmission parameter configuration issue, please manually correct the parameters or use the manufacturer’s factory reset mode to automatically fix them.
After ruling out link power supply issues, if networking still cannot be established, please log into the transmission device’s webpage to check whether the software version information is consistent. Compare the basic web parameters: Group ID, working frequency, working bandwidth, and traffic level, and frame period must be consistent. Node ID, node IP, and time slot allocation parameters must avoid conflicts.
3. Image anomaly issue one: image distortion, mosaic?
Phenomenon:
Using a pod or camera, after wireless transmission through link devices, the image screen shows garbled or mosaic patterns.
Solution:
– If it is wireless interference or traffic overload, you can try to avoid it by adjusting or modifying webpage parameters;
– If it is a network port negotiation issue, you can improve it by configuring the port to a fixed 100 Mbps full duplex;
– If it is an IP allocation conflict, it can be resolved by identifying and deleting the conflicting IP;
– If frequent timeouts occur due to data processing in the link, it can be solved by optimizing the caching mechanism and specifying the byte length;
– If it is due to the video itself, the issue can be addressed through software and hardware troubleshooting.
4. Image Abnormality Issue two: Image Stuttering?
Phenomenon:
After the pod or camera transmits wirelessly through the radio station, the output image may experience stuttering.
Solution:
If it is due to traffic overload, you can try to avoid it by adjusting and modifying the web page parameters;
If it is caused by a mismatch between the pod parameters and the image transmission, the issue can be improved by modifying the encoder board parameters.
5. Image Abnormality Issue three: Is the image delayed?
Phenomenon:
When the pod or camera transmits wirelessly through the radio station, image output screen appears delayed after comparison during debugging.
Solution:
If caused by wireless interference or traffic overload, it can be circumvented by adjusting or modifying the web page parameters;
If the delay is caused by the streaming analysis software, it can be improved by modifying the decoding parameters or changing the software.